Returns & Refunds

Tillybell's 30 Day Money Back Guarantee

Tillybell's guarantee obligations are limited to the Terms set out below:

Tillybell as defined below guarantees Tillybell wax melt products for a period of 30 days from the date of shipment ("Guarantee Period").

This guarantee applies ONLY to Tillybell wax melt products purchased from Tillybell at This guarantee does not apply to Tillybell wax melt products provided free as part of any offer.

If you are not completely happy for any reason with any Tillybell wax melt product, please return the product to Tillybell within the guarantee period and Tillybell will refund the purchase price of that product subject to the below.

Before you return the product to Tillybell, you MUST contact Tillybell at, and provide the following details: a clear expression of your intent to return your product, your name, unique order number and contact telephone number.

You are responsible for returning your product and for the cost of shipping/delivery unless the return is due to an error on our part (i.e. we accidentally shipped something other than the product that appears in your order confirmation). Tillybell does not accept responsibility for products lost in transit to Tillybell.

All wax melt products must be returned to us in the exact condition you received it, unused.

Once we receive the return and confirm the product meets the above criteria we will issue a refund for the amount of your purchase.

Tillybell will refund your account using the same means of payment as you used for the initial transaction, please allow 5-10 days for the refund to reach your account.

Tillybell will not provide a refund if the product to be returned is not received within the guarantee period.

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